1. Eligibility for Returns We accept returns within 30 days from the date of delivery. To be eligible for a return, the following conditions must be met:

  • The item must be in its original, unused, and unaltered condition.
  • The item must be returned in its original packaging with all tags, labels, and accessories (if applicable).
  • You must have proof of purchase or an order confirmation from Volnor.xyz.

2. Non-Returnable Items The following items are not eligible for return:

  • Digital products, such as e-books, digital guides, and subscription-based content.
  • Customized or personalized products (if applicable).
  • Sale or clearance items.

3. How to Return an Item To initiate a return, please follow these steps:

  • Contact us: Send an email to [support@volnor.xyz] with your order number and the reason for the return.
  • Approval: Once we review your request, we will send you a return authorization email with return instructions.
  • Package your return: Carefully package the item(s) in their original packaging to prevent damage during transit.
  • Ship the return: Use the return label we provide (if applicable) or ship the item back to the address specified in the return instructions. The return shipping cost is the responsibility of the customer, unless the return is due to an error on our part.

4. Refunds Once we receive your returned item(s), we will inspect them to ensure they meet the return policy criteria. If the return is approved, we will process your refund to the original payment method. Refunds typically take 5–10 business days to appear in your account, depending on your payment provider.

Please note: Shipping costs are non-refundable unless the return is due to a mistake on our part.

5. Damaged or Defective Items If your order arrives damaged or defective, please contact us immediately at [support@volnor.xyz] with photos of the damaged product and packaging. We will arrange for a replacement or issue a full refund, including return shipping costs, as appropriate.

6. Exchanges We do not offer direct exchanges at this time. If you would like to exchange an item, you must return the original item and place a new order for the item you want.

7. International Returns For international orders, customers are responsible for return shipping costs. Refunds will be issued in the same manner as domestic orders, and shipping charges are non-refundable unless there is an error on our part.

8. Contact Information If you have any questions or need further assistance, please don’t hesitate to reach out to our customer service team: